Post by WindyRidge on May 21, 2015 19:53:56 GMT
I'm currently drowning in self pity. I have a Brinsea Octagon 20 I got last summer, so it's not even a year old and has only done maybe 6 hatches. At the end of the last hatch, the heating sensor must have gone bad as the heater will no longer kick on. Thankfully I'd already removed most of the chicks - 1 was still in there drying off and there were 2 pipped eggs. I saved the chick already out but lost both the ones that were pipped.
I contacted Brinsea the first of the week and provided the model, date of purchase, and serial number. It took them a day to get back to me and they asked for pictures of my receipt and the serial number. I registered the incubator on-line when I bought it, so I assumed the matching info should have been proof enough, but fine. i sent those. Now they're telling me to mail the defective top back (at my expense) and they'll repair it and send it back. I really expected better. My dad taught marketing so growing up he preached customer service to no end. I expected them to just take my word for it and send me a replacement (and a return label for the defective one if they wanted it back). That way I'd have it this week and could salvage the 2 dozen eggs sitting on the counter waiting for their turn in the incubator. Hubby and I run a dairy so we work from home, don't get to town often, and spring is our craziest time of year. Add 3 toddlers to that and going to town is a huge production. I'll be lucky to get this thing shipped back next week some time. By the time it finally works out to get it back those eggs won't be any good. They're nothing special, a barnyard mix from a neighbor, but I was excited about hatching them all the same. Very pretty blue eggs and from a super nice rooster I gave her last summer. I would've gotten some nice olive-eggers from that group.
The brinsea's are expensive incubators. I'm not dealing with a TSC el-cheapo. I supposed I expected a more efficient warranty replacement given that. I didn't pay anything for the eggs now going to waste, and the chicks I lost were from my own barnyard flock, but if I had? Boy would I be mad! As it is I'm just super bummed. And at no point have they offered any kind of apology or condolences for the failure of this thing and the resulting lost chicks. That would've gone a long way to mollify me. I debated HARD between the brinsea and the hovabator when I bought my incubator last year. Now I'm kinda sorry I didn't go with the hovabator. If this one fails outside of warranty I'll replace it with a hovabator for sure.
Sigh. I guess I'll just have to live vicariously through the rest of y'all till I'm finally back up and running to start another batch.
I contacted Brinsea the first of the week and provided the model, date of purchase, and serial number. It took them a day to get back to me and they asked for pictures of my receipt and the serial number. I registered the incubator on-line when I bought it, so I assumed the matching info should have been proof enough, but fine. i sent those. Now they're telling me to mail the defective top back (at my expense) and they'll repair it and send it back. I really expected better. My dad taught marketing so growing up he preached customer service to no end. I expected them to just take my word for it and send me a replacement (and a return label for the defective one if they wanted it back). That way I'd have it this week and could salvage the 2 dozen eggs sitting on the counter waiting for their turn in the incubator. Hubby and I run a dairy so we work from home, don't get to town often, and spring is our craziest time of year. Add 3 toddlers to that and going to town is a huge production. I'll be lucky to get this thing shipped back next week some time. By the time it finally works out to get it back those eggs won't be any good. They're nothing special, a barnyard mix from a neighbor, but I was excited about hatching them all the same. Very pretty blue eggs and from a super nice rooster I gave her last summer. I would've gotten some nice olive-eggers from that group.
The brinsea's are expensive incubators. I'm not dealing with a TSC el-cheapo. I supposed I expected a more efficient warranty replacement given that. I didn't pay anything for the eggs now going to waste, and the chicks I lost were from my own barnyard flock, but if I had? Boy would I be mad! As it is I'm just super bummed. And at no point have they offered any kind of apology or condolences for the failure of this thing and the resulting lost chicks. That would've gone a long way to mollify me. I debated HARD between the brinsea and the hovabator when I bought my incubator last year. Now I'm kinda sorry I didn't go with the hovabator. If this one fails outside of warranty I'll replace it with a hovabator for sure.
Sigh. I guess I'll just have to live vicariously through the rest of y'all till I'm finally back up and running to start another batch.
